Terms of purchase

General conditions

Longevience AB org no. 559500-0778 (hereinafter referred to as "Ageviva" or "we") applies the Consumer Purchase Act (1990:932), the Distance Contracts and Contracts Outside Business Premises Act (2005:59) and current laws and regulations for personal data protection. To complete an order, the customer must be of legal age, 18 years of age, or have a guardian's consent. These purchase conditions apply when you as a consumer shop with us.

Ordering

Ordering Ageviva's goods takes place at ageviva.com. By ordering, you accept these terms and conditions and all orders are considered binding. If you have placed an order by mistake, you must therefore contact us immediately. Purchase agreements are only concluded after written order confirmation has been sent via e-mail to the e-mail address specified when ordering. Ageviva reserves the right to refuse purchases. We do not handle partial deliveries or backlogs, but reserve the right to correct or cancel orders if delivery cannot take place for any reason. In such cases, Ageviva is not obliged to provide either the ordered product or alternatives to it. You will only be charged for the goods that have been sent, alternatively receive a refund for the goods that could not be delivered.

Prices and product information

All prices are stated including Swedish VAT and in Swedish kronor unless otherwise stated. Any shipping costs are added depending on which shipping option was chosen when ordering. Ageviva reserves any errors in price, product information or images on the website. In the event of inaccuracies, we reserve the right to correct this afterwards. We reserve the right for price changes, final sales, errors in stock status, technical problems, etc. and reserves the right to correct or cancel orders affected by such errors, even if order confirmation has already been received. Enter any discount codes at checkout before completing your purchase. It is not possible to use discount codes afterwards or to combine several discount codes.

Right of withdrawal

Your right of withdrawal (the withdrawal period) is valid for 14 days. Your message to us must clearly state that you regret it. The cooling-off period begins on the day you received the item or a substantial part of it. If the agreement concerns a specially manufactured item - or an item that has been given a clear personal touch, the cooling-off period begins on the day we provide information.

You do not have the right of withdrawal if:

The service started during the cooling-off period with your consent, the price is dependent on the fluctuations of the financial market, for example a share, the product cannot be returned due to its nature, the seal has been broken on sound or image recordings or computer programs. Sealing also refers to technical sealing.

When you have exercised your right of withdrawal:

You are obliged to keep the item in the same good condition as when you received it. You may not use it, but of course carefully examine it. If the product is damaged or lost due to your carelessness, you lose the right of cancellation.

Warranties and service

If an item is incorrect or damaged, contact customer service with a detailed description of the error and follow our further instructions. Please note that only original faults are covered by the right of complaint, not faults caused by normal wear and tear. Complaints must be reported as soon as the defect is discovered, a reasonable time for discovery of the defect is considered to be within two months. Ageviva reserves the right to remedy the fault in the first instance, provide a replacement item in the second instance and repurchase the item in the last instance. In the case of an approved complaint, Ageviva is responsible for any shipping costs and other costs incurred in connection with the complaint, such as petrol costs, parking costs, telephone costs and the like. Return of goods and reimbursement must take place without unnecessary delay in the event of a complaint.

Privacy policy

"When you place your order with us, you state your personal/. In connection with your registration and order, you agree that we store and use your data in our business to fulfill the agreement with you. According to the Personal Data Act, you have the right to receive the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or removed. In that case, contact us by e-mail.”

Cookies

This online store uses cookies in accordance with the Electronic Communications Act, July 25, 2003. A cookie is a small text file that is stored on your computer and which contains information to help the online store identify and track users. Cookies exist as session cookies and as cookies that are permanently stored on your computer. During your first visit to the online store, your browser is assigned a session cookie that is unique and is used to not confuse you as a user with other users. To be able to use the online store, you should allow cookies in your browser. This type of cookie is used solely to give you as a visitor a better experience and support and does not store any personal information about you. Cookies can be deleted. In this online store, cookies are used, for example, to keep track of your shopping cart, your settings and which pages you have visited in order to provide you with a better customer experience and support.

Deliveries

The delivery time is specified in the shopping cart under the respective shipping method. If an item has a different delivery time, it is indicated next to the respective item. Unclaimed packages.

If you have chosen cash on delivery as the shipping method, your goods will remain in the post office for four weeks. Unclaimed goods are returned to us. For all packages that are not redeemed, we reserve the right to charge you costs for return shipping, handling fee and handling fee, currently 150:-

Returns

Returns are at your own expense, except if the product is defective or if we have packed it incorrectly. Returns must be sent as a letter or package, not cash on delivery. In the case of exchanges, we pay the new shipping from us to you.

When you have exercised your right of withdrawal, you must,

if it concerns an item: send or return it to us

if it concerns a service: keep the material available to us, if it does not cause inconvenience to you.

Repayment obligation:

We shall, if you have exercised your right of withdrawal, refund what you have paid for the goods as soon as possible or at the latest within 30 days from the day on which we received the goods or, if it is a service, the notification that you have canceled. You must pay the return costs yourself when you send the item back. We always pay the return cost for sending back so-called replacement goods.

See also the Swedish Consumer Agency and the Distance Contracts Act, as well as the EU's common dispute resolution page http://ec.europa.eu/odr.

Other
We follow the General Complaints Board's recommendations and Swedish law in the event of a dispute. You can also register your case via the European Commission's website for complaints regarding online purchases.